360 Feedback & Survey Metrics

How can you deliver effective feedback that boosts morale and improves performance?

Most people have “blind spots.” They don’t see themselves as others see them. For this reason, they often don’t understand the impact their actions have on others. Feedback is essential for them to improve their performance.

People who take a professional attitude toward their work want feedback. They want to know what’s working and what isn’t. They want to be part of solutions, and they want to know how to improve.

The problem is that most people don’t know how to affirm each other’s strengths, and they find it uncomfortable to confront each other directly about performance issues. How can your organization encourage people to give and receive valuable feedback so they can perform at their best?

People need an efficient, confidential and anonymous vehicle for giving feedback to each other. State-of-the-art software can simplify the process of collecting multi-source (360) feedback for anyone in your organization.

20/20 Insight GOLD is the world’s most versatile feedback tool. More than a million people have participated in feedback projects since 20/20 Insight GOLD's release in 1994. They've seen, first hand, the benefits of the quality information that's collected and delivered by our easy-to-use software.

"Incorporating 20/20 Insight into a training program for our salespeople has met with very positive results. The participants of the class feel they have gained valuable knowledge about how their customers perceive them and they would not have been able to obtain this information elsewhere."

Ginger L. Eardley, SYSCO

"The 20/20 Insight software is extremely flexible and user-friendly. If we did have questions, the support from the technical staff at Performance Support Systems was excellent. The information we have obtained is being used by employees to set goals and design individual development plans throughout the entire organization."

Nancy Lombard, PEMCO Financial Services

With this system, you can set up surveys to collect virtually any type of feedback—ideas, opinions, impressions, ratings—from any number of people about the performance of an individual, a team or even your organization as a whole. Collect virtually any type of feedback—ideas, opinions, ratings, facts or surveys—from any number of people about the performance of a product, service, individual, team or even your entire organization! Easily generate and distribute reports that deliver the feedback you're looking for.

20/20 Insight GOLD is the most customizable, affordable feedback platform available today!
Read about our numerous successes with this versatile product.

We can provide all types of surveys. Because we’re able to customize almost every aspect of a project, we can help you collect feedback for just about anything! With such unprecedented flexibility, we can provide assessment services in all these applications:

• Measuring performance improvement.
• Leadership development.
• Managers' coaching skills.
• Individual skill development.
• Team development.
• Needs assessment.
• Competency development.
• Organizational climate surveys.
• Post-training survey of organizational support.
• Customer satisfaction surveys.

We can provide extensive resources. Our massive Survey Library contains over 1,200 survey items. These may be used “as is” or customized to fit the requirements of your organization. We can also add your survey items to the Library.

We offer impressive reporting capabilities. We can generate dozens of customized reports with our powerful reporting engine.  Here are a few examples:

Customer Satisfaction Report 

Individual Leadership Assessment

Organizational Climate Report

Read a white paper on the various uses of this powerful product. 

To find out more about our feedback systems, call Barb at 972-578-9000 or email her at Barb@TradeSecrets-Training.com