Online Courseware

Online Subscriptions
Subscriptions are for 365 days. To place your order for online courses simply add them to your shopping cart. You will receive an email confirmation from Tradesects@aol.com .

Leadership Solutions Curriculum

These are the primary skills that build rapport and teamwork between team leaders and team members.
Available Online or as Instructor-Led Classroom Workshops.

1. Leadership Training and Development Subscription
      12.5 Hours -- $159

Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry. Includes 12 months access to the following courses:

• Understanding Behavioral Styles for Managers
• Managing Performance Discussions
• Behavioral Interviewing
• Coaching
• Coaching for Sales Managers
• Win-Win Negotiations For Managers

2. Essential Skills of Leadership
      2 Hours -- $32

This online course teaches your team leaders how to build rapport and teamwork, maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.

3. Essential Skills of Communicating
    2 Hours -- $32

This online course describes the dynamics of effective communications. It shows active listening techniques, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person's understanding of the issues.

4. Managing Complaints
    2 Hours -- $32

This online course teaches how to resolve complaints and identify the "hidden agendas" that so often underlie chronic grievances.

5. Developing Performance Goals and Standards
    2 Hours -- $32

This online course teaches how to establish specific, measurable, attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.

6. Coaching Job Skills
    2 Hours -- $32

This online course teaches the participant how to demonstrate the needed skills to the team member and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved.

7. Improving Work Habits
    2 Hours -- $39

Improving Work Habits helps managers learn to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem.

8.Delegating
    2 Hours -- $32

This online course gives valuable insights into and practice of the "Three W's" of effective delegation: When should team leaders delegate? Whom should they delegate to? What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool.

9. Effective Discipline
    2 Hours -- $32

Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step.

10. Providing Performance Feedback
      2 Hours -- $39

This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.

11. Resolving Conflicts
      2 Hours -- $32

This online course teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late.

12. Communicating Up
      2 Hours -- $32

Communicating Up focuses on the upward communication important to productivity and performance. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Management Development Curriculum

These are primary interpersonal management skills that build rapport between managers, supervisors, and employees.

13. Understanding Behavioral Styles for Managers
      2.5 Hours -- $37

Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Managers shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Includes one DiSC® Personal Profile Report, including Approach to Managing Others.

14. Managing Performance Discussions
      2 Hours -- $37

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

15. Coaching
      2 Hours -- $37

Identify and practice five (5) keys to your coaching success and receive several important coaching tips. Through exercises and case studies learn practical coaching skills and when to use them.

16. Behavioral Interviewing
      2 Hours -- $37

The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job.

17. Reinforcing Your Understanding Of Behavioral Styles for Managers
      1.5 Hours -- $20

Prerequisite:Understanding Behavioral Styles for Managers
Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Managers shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Includes one Management Performance Action Planner©.

Individual Development

Your interpersonal skills and how others see you impacts all your relationships. Learn how to become more effective with all types of behavioral styles.

18. Understanding Behavioral Styles for Individuals
      2.5 Hours - $37

In this course you will learn to understand your own behavioral style and how to use this knowledge to enhance your communication skills and increase your productivity. Includes one DiSC® Personal Profile Report, Characteristics.

19. Reinforcing Your Understanding Of Behavioral Styles for Individuals
      1.5 Hours -- $20

Prerequisite: Understanding Behavioral Styles
In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

20. Time Mastery Assesment
      2 Hours -- $31

The Time Mastery Profile© is a self-assessment instrument that helps people identify their time mastery strengths and opportunities for improvement. Improve your mastery of time, both personally and professionally.

21. Work Expectations Assesment
      2 Hours -- $31

The Work Expectations Profile© is a self-assessment instrument designed to help individuals uncover and explore expectations in a variety of employment situations, including:

• Working on a team
• Transitioning to a new position or experiencing organizational restructuring
• Creating meaningful performance reviews
• Making the most out of daily routines

22. Discovering Diversity Assesment
      2 Hours -- $31

The Discovering Diversity Profile© is a self-assessment designed to help individuals in an organization:

• Discover their personal comfort level with people who are different from themselves
• Understand the impact of their behaviors on others
• Limit the influence of stereotypes
• Reduce Conflict
• Embrace diversity as a source of organizational strength

23. Personal Listening Assesment
      2 Hours -- $31

The Personal Listening profile is a self-assessment designed to enhance individual and team performance by:

• Enhancing communication
• Strengthening customer relationships
• Improving management effectiveness
• Reducing conflict
• Developing leaders
• Boosting productivity

24. Team Development Assesment
      2 Hours -- $31

The Team Dimension Profile© is a self-scoring self-assessment tool that helps individuals identify their approach to innovation and teamwork. Individuals receive a personalized interpretation of their natural tendencies, enabling them to collaborate more effectively in a creative team process.

25. Workplace Harassment Prevention
      2 Hours -- $28

Now, more than ever, managers and employees need to be aware of what is and is not acceptable and legal behavior in the workplace. This program addresses not just sexual harassment but other forms of workplace harassment and discrimination that may leave the organization open to litigation if not addressed. This course is appropriate for managers and employees at all levels throughout the organization.
This one is not online yet.

26. Email Ediquette
      2 Hours -- $28

Email is an important element of everyone’s work life, yet many people have never been trained on the key elements of sending effective email. As a result, too many unimportant and ineffective email messages are sent that tie up valuable resources and employee’s time. This program is designed to help participants recognize when email should and should not be used, and important tips for sending effective email communications. This helps increase the professionalism and efficiency in your organization, and can increase employee awareness of email risks, which could end in costly lawsuits.
This one is not online yet.

Team Development

Trust is the basis for great relationships. Learning how to relate more effectively is the foundation for good teamwork.

27. Understanding Behavioral Styles for Teams
      2.5 Hours -- $37

Good teamwork often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Includes one DiSC® Personal Profile Report, includes Relating to People and the Environment.

28. Reinforcing Your Understanding Of Behavioral Styles for Teams
      1.5 Hours -- $20

Prerequisite: Understanding Behavioral Styles for Teams
In this course a Team Member already familiar with DiSC® will reinforce their understanding of their own behavioral style and use this knowledge to enhance their communication skills and productivity with their team.

29. Building Stronger Teams for Improved Results with DiSC
      1.5 Hours -- $20

This course is the perfect complement to Inscape Publishing’s idX Ready: Reducing Team Conflict. Use this interactive and entertaining course as a pre-work assignment to provide a solid foundation of DISC behavioral style knowledge. Spend valuable class time applying DISC in team situations. After the class use this program as a review and reinforcement tool for a full year.
This one is not online yet.

Sales Development Curriculum

Closing sales requires interpersonal and relational skills and sales acumen. These courses will help you grow your business.

30. Sales Training and Development Subscription
      18 Hours -- $159

The Sales Training Subscription gives every salesperson the potential to leap to higher sales plateaus. How? By learning a comprehensive set of basic skills and knowledge - the grounding they need to sell successfully and consistently. Includes 12 months access to the following courses:

• Understanding Behavioral Styles for Sales
• Establishing Credibility & Trust for Sales
• Questions Are The Answer for Sales
• Customer Focused Sales Interviews
• Overcoming All Objections
• Territory Management
• Prospecting to Create Interest
• Win-Win Negotiations
• Gaining Commitments to Action/Closing

31. Understanding Behavioral Styles for Sales
      2.5 Hours -- $595

Effective selling often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Includes DiSC® Personal Profile Report, including Approach to Selling.

32. Prospecting to Create Interest
      2 Hours -- $37

Learn to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. Receive tips on creating internal advocates from existing clients. Practice how to qualify an opportunity and how to plan ahead to get the most out of each client meeting.

33. Gaining Commitments to Action/Closing
      2 Hours -- $37

A variety of techniques for gaining little commitments from a prospect to advance the sale are discussed. You will learn the difference between low pressure and high pressure closing styles, how to recognize buying signals from your prospect, and how to deal with these signals. You will see what closing method is most effective with different personality styles. What to do if the prospect says “No thanks” and how to overcome objections when closing will be discussed.

34. Win-Win Negotiations
      2 Hours -- $37

Examine the sales negotiation process and determine the types of negotiations that cause people the most difficulty. Practice an effective negotiation process that will help you and your customer achieve a win-win.

35. Establishing Credibility and Trust For Sales
      2 Hours -- $37

Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer-term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.

36. Questions Are The Answer For Sales
      2 Hours -- $37

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

37. Customer Focused Sales Interviews
      2 Hours -- $37

In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.

38. Overcoming All Objections
      2 Hours -- $37

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

39. Coaching for Sales Managers
      2 Hours -- $37

The responsibilities for sales managers are varied. The responsibility to coach people on your sales team is one responsibility far too critical to delay or not focus upon consistently. Learn to identify and practice five (5) keys to sales coaching success. Through exercises and case studies learn practical sales coaching skills and when to apply them.

40. Territory and Account Management
      2 Hours -- $37

In this course you will learn the skills to: define your territory, understand your customer base, and prioritize your clients and prospects. You will learn four-step method for managing your territory. You will also learn how to protect that territory.

41.Reinforcing Your Understanding Of Behavioral Styles for Sales
      1.5 Hours -- $20

Prerequisite: Understanding Behavioral Styles for Sales
In this course a Salesperson already familiar with DiSC® will reinforce their understanding of their own behavioral style and use this knowledge to enhance their communication skills and productivity. Includes one Sales Action Planner©.

42. Improving Client Relationships and Saled with DiSC
      1.5 Hours -- $20

This course is the perfect complement to either Inscape Publishing’s idX Ready: Fundamentals for Sales Effectiveness or idXready: DiSC® Relationship Selling. Use this interactive and entertaining course as a pre-work assignment to provide a solid foundation of DISC behavioral style knowledge. Spend valuable class time applying DISC in selling situations. After the class use this program as a review and reinforcement tool for a full year.
This one is not online yet.

Customer Service Development Curriculum

Service skills for internal and external customers build loyalty and longevity … good for the customer … good for your company.

43. Customer Service Training and Development Subscription
      15 Hours -- $159

Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company. Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century. Includes 12 months access to the following courses:

• Understanding Behavioral Styles for Customer Service
• Establishing Credibility & Trust for Customer Service
• Questions Are The Answer for Customer Service
• Customer Focused Interviews
• Handling Customer Complaints & Objections
• Win-Win Negotiations
• Gaining Commitments to Action/Closing

44. Understanding Behavioral Styles for Customer Service
      2.5 Hours -- $37

Customer Service relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Includes one DiSC® Personal Profile Report, including Relating to People and the Environment.

45. Establishing Credibility and Trust For Customer Service
      2 Hours -- $37

Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

46. Questions Are The Answer for Customer Service
      2 Hours -- $37

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

47. Handling Customer Complaints
      2 Hours -- $39

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

48. Reinforcing Your Understanding Of Behavioral Styles for Customer Service
      1.5 Hours -- $20

Prerequisite: Understanding Behavioral Styles for Customer Service
Customer Service relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Includes one Customer Service Action Planner©.

Service Solutions Curriculum

Customer Service is one of the critical factors that help an organization to maintain the competitive edge. You must want to retain customers in order to build your business.

49. Delivering Customer Focused Service
      2 Hours -- $32

Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. Participants will learn guidelines including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

50. Dealing With Difficult Customer Situations
      2 Hours -- $32

Prerequisite: Delivering Customer Focused Service
Customer service representatives are provided techniques for dealing with difficult customer situations. There are many frustrations inherent in the job. During this training, students will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

Productivity Solutions Curriculum

The need for basic skills training continues to be a focus of attention to many employers for providing their administrative staff with competencies that can be used on the job daily.

51. Achieving Communication Effectiveness
      1.5 Hours -- $32

Learn effective communication techniques thereby opening the door to dialogue, negotiation, collaboration, and compromise. You will learn how to listen effectively (different than hearing), determine the appropriate listening style, and match your behavior to what you are saying.

52. Professionalism in the Office
      1.5 Hours -- $39

This online course will teach the skills needed to be more professional on the job. This self-study will emphasize the positive results when an employee possesses courtesy, work organization, time management skills, effective interpersonal communication skills, knowledge of the organizational culture, and flexibility for change.