Training Catalog

Customer Service

The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer Service employee makes the difference between customer dissatisfaction, and customer delight. And maximizing the positive influence of Customer Service professionals is what CRKInteractive is all about.

Establishing Credibility and Trust For Customer Service Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. This course will discuss what you can do to intentionally build trust and confidence with your customers. Your Price:  $37.00   Gaining Commitments to Action/Closing In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing. Your Price:  $37.00   Handling Customer Complaints This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. Your Price:  $39.00   Questions Are The Answer for Customer Service This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one. Your Price:  $37.00   Reinforcing Your Understanding Of Behavioral Styles for Customer Service A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity. Your Price:  $20.00   Understanding Behavioral Styles for Customer Service Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Your Price:  $37.00   Win-Win Negotiations In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win. Your Price:  $37.00