The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer Service employee makes the difference between customer dissatisfaction, and customer delight. And maximizing the positive influence of Customer Service professionals is what CRKInteractive is all about.

Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company.

Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.

Subscribers will focus on:

• How to Deal with Difficult People
• How to Interact with People to Help Them Feel More Comfortable and Satisfied in Customer Service Situations
• How to Ask the Best Questions to Help the Customer
• How to Deal Effectively with Complaints, Resistance and Objections

This online training and development bundle includes these courses that are available to you to access as often as you like during the bundle term:

1. Understanding Behavioral Styles for Customer Service (S-121)
2. Establishing Credibility and Trust for Customer Service (C-101)
3. Questions Are The Answer For Customer Service (C-105)
4. Customer Focused Interviews (C-104)
5. Handling Customer Complaints (C-100)
6. Gaining Commitments to Action/Closing (C-110)
7. Win-Win Negotiations (C-112)

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).