This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Sales Professionals
4. Anyone working with customers

4 Lessons (Approx. 45 Minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).